Senior Product Analyst

San Francisco - California

Date Posted: Apr. 26, 2019

Requisition ID: MAC14749


Job Overview:


The Analytics Team enables and empowers the organization with analytic insight to support planning, tactical execution and optimization of the customer experience.  The Digital Analyst is responsible for supporting the Product Management, Marketing and Merchandising teams with reporting and analysis. This position is instrumental in developing and delivering business intelligence and presenting actionable reporting and analysis to support decision makers. This analyst supports’s A/B and multivariate testing programs by designing and analyzing experiments in collaboration with both internal clients and technology partners. You need to be able to multi-task through stages of multiple projects and be able to deliver quality insights and impactful recommendations on a regular basis to drive business decisions and business growth. Perform other duties as assigned.


Essential Functions:


Support Product Management and Marketing teams in identifying opportunities for improved site functionality and site monetization.

Partner with Marketing and Customer Insights to provide a customer lens to web and mobile app project analysis and insights.

Design experiments, review and validate test data, conduct analysis, and report results to measure impact of functionality enhancements to site metrics such as traffic and conversion.

Communicate test results, insights and actionable recommendations.

Provide project hind-sighting, partner with Product Management and Finance to provide metrics input and assist with quantifying sales drivers from technology enhancements.

Work with Marketing Systems to identify reporting requirements for new site functionality and help create specifications for technology teams to implement correct analytics code.

Utilize analytics tools to answer business questions and report findings to key decision makers.

Produce ad hoc analysis requested by internal customer teams. 

Develop and publish reports and dashboards for internal customers.

Fully understand and apply capabilities of digital analytics tool to meet business objectives.

Help manage and document web analytics projects.

Support and train internal users on digital analytics tool.

Stay current on trends and best practices in digital analytics and e-commerce.

Regular, dependable attendance & punctuality.






BA/BS from a top 4-year program.

Degree in Mathematics, Statistics, Business, Economics or other quantitative field preferred.

4+ years of experience with reporting and data analysis.

2+ years of experience with website report development and site instrumentation using digital analytics vendor (IBM Coremetrics, Adobe Analytics - Omniture, App Analytics Attribution, etc).  

Experience using data to develop business insights and recommendations.

Experience with SQL required, and Tableau a plus.

Familiarity with one or more of the following: SQL, SAS, Adobe Analytics, Tableau.

Experience using data to develop business insights and recommendations.

Have experience in e-commerce within mobile web, mobile app, and/or website platforms. 

Strong hands on experience extracting data from multiple sources through SQL.


Communication Skills:


Excellent written and verbal communication skills.

Possess excellent interpersonal skills and ability to work collaboratively with internal customers across the organization.

Have strong verbal and written communication skills and be comfortable presenting in front of a group.


Mathematical Skills:


Basic math functions such as addition, subtraction, multiplication, division, and analytical skills.


Reasoning Ability:


Must be able to work independently with minimal supervision and make sound decisions.

Have inclination and ability to solve complex problems.


Physical Demands:


This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.

May occasionally involve stooping, kneeling, or crouching.

May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time. 

Involves manual dexterity for using keyboard, mouse, and other office equipment.

May involve moving or lifting items under 10 pounds.


Other Skills:


Have strong analytic skills and the ability to learn new concepts and software applications quickly and efficiently.

Possess strong organizational and time management skills, with attention to detail.

Be a highly motivated self-starter. Candidate must be comfortable working independently to achieve a successful result with minimal guidance.

Be proficient in Microsoft Word, Excel and PowerPoint.

Confidently handle multiple projects simultaneously and under tight deadlines.


Work Hours:


• Ability to work a flexible schedule based on department and company needs.


Company Profile:


As the fastest growing part of Macy's Inc. business, is achieving record sales and broadening our workforce. offers the entrepreneurial culture of a web business with the stability and support of the best brand in retailing. Creativity and ingenuity partner with business acumen and tech savvy to build a unique business poised for substantial growth. If you're interested in being a part of that growth and want to know what it's really like to work at, get an inside look at


Our employees have long-term opportunities and are encouraged to utilize their Supervisors and Human Resources for cross-functional movement to further their careers. At we are committed to giving back to the community by partnering with local charitable organizations. By skillfully combining the power of digital technology and omnichannel integration with the best in retailing, is reaching new heights.



This job overview is not all inclusive.  In addition, Macy’s, Inc. reserves the right to amend this job overview at any time.  Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.  Macy’s, Inc. – including Macy’s and Bloomingdale’s – will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9.